Frequently Asked Questions
Are you looking for incredible deals on a wide variety of household items? Well the Liquidation Team offers unbeatable discounts on ever-changing inventory, sourcing customer returns, shelf pulls, and overstocked items from major retailers! And this FAQ page is designed to answer all your questions before you visit our discount store, from understanding the unique shopping experience at a liquidation store to our policies on returns, exchanges, and payment methods. After all, we want you to feel confident and prepared to find hidden treasures at amazing prices! So, browse through our FAQ and get ready to discover the thrill of the hunt for your next home improvement project, the perfect gift, or a hidden gem you never knew you needed! Still have questions? Contact us now!
What is a Liquidation Store?
A liquidation store is a discount retail store that offers significantly reduced prices on its ever-changing merchandise. The products sold in these stores usually originate from larger retailers or manufacturers and are comprised of excess inventory or customer returns.
Can I see what you have for sale before I come into The Liquidation Team’s store?
Unfortunately no because our inventory changes weekly depending on which overstock items we purchase that week. This is also one of the reasons we offer such huge discounts on amazing household products. Most customers find it an exciting adventure and come into our store regularly looking for the latest deals.
What is your return policy?
All sales are final. Since we are a liquidator, we ask that our customers inspect, measure, and verify all items that they buy before they make their purchase. See below for our clothing exchange policy and working guarantee.
What form of payment do you accept?
We accept cash, credit or debit cards. We do not accept checks, contactless, or other online payment methods.
What if I buy a clothing item that doesn’t fit?
We have a 7-day exchange period on clothing items. You can bring back clothing items to exchange as long as the tags are still on it, it hasn’t been worn, and you have your receipt. This isn’t a return or refund, exchange only.
What if an electronic item I buy doesn’t work when I get it home?
We have a 7-day working guarantee. We test and inspect items before we put them out for sale. If you buy an item that you can’t tell if it is working by looking at it (i.e. you need to plug it in, turn it on, put batteries in it, etc.), we give you a 7-day working guarantee. We will fix, replace, and repair the item to make sure that you have a good working item. Worst case scenario if none of the previous options are feasible, we will give you a store credit to spend on something else.
Where do your products come from?
We get customer returns, shelf pulls, end-of-season, and overstocked items from other retailers that we sell for a discount to our customers.
What conditions can I expect from the items you sell?
Conditions vary. We sell brand new sealed, new open box, out-of-box, refurbished, lightly used, scratch and dent items. This is why it’s important for our customers to inspect and verify items before they finalize their purchase.
Why can’t I return items for a refund?
We are not your typical retailer. In order to offer the discounts that we do we can’t run our business the same as other companies. Our business model breaks down and doesn’t work if we offer a return policy.
How do I buy online or have items shipped?
We do not sell online or ship items. We sell directly to our local customers from our brick-and-mortar store front only.
Why do you ask for my ID when using my credit card?
If a customer pays for their purchase with a credit card, we require a valid picture ID to protect ourselves and our customers from credit card fraud. This is an unfortunate precaution that is in everyone’s best interest.
Why am I asked for my name, phone number, and email?
You are not required to provide this information, but it is helpful if we have this information. We do not share or sell this information. We keep your information confidential for our own internal use. Sometimes our customers lose their receipts and want to exchange a clothing item, if we have your information we can reprint your receipt in these instances.
Should I give you my email address?
You don’t have to, but if you do, we can email you once a week our sales and exclusive deals are only available to our customers who provide us with their email address.
Can I open boxes up to inspect items before I buy them?
You can open boxes with a Liquidation Team employee to assist you. Either bring the item up to the front counter or ask a Liquidation Team employee to assist you.
What if something is missing from an item that I buy?
This is one of the reasons we ask you to inspect and verify items before you buy. Once purchased, all items are the sole responsibility of our customers. If this situation comes up we will do our best to assist our customers (maybe we have the missing part, maybe we can order the missing part, etc.), but there are no guarantees. We want our customers to have a positive experience working with us. Ask and we will see what we can do to accommodate our customers.
Why won’t you make an exception just for me?
If we make an exception once, then it sets a precedent that causes no end of problems, confusion, and issues. We have to be consistent and fair for everyone.